Delivery

Just a short message to all our customers re COVID-19.

We are a small husband and wife team and are running Cloudberry Living from our shop in Falmouth, Cornwall. We have a protective screen up as protection at our counter and an auto spray hand sanitiser is available to use upon entry and pack all our online orders from here as well. We will continue to do this but will of course follow any guidelines given to us from official sources, the Government and Public Health England, as and when is necessary. We are packing any orders we have ourselves and sending out through our normal couriers, who themselves are under instruction from their own businesses on any Health & Safety measures needed. All orders will be sent as normal but some delay could be possible.

We thank you for your continued support and we will endeavour to keep our business running through these difficult times. 

Stay Safe & Well Everyone. Alicia & Steve 

 

Cloudberry Living & Brexit

As most of our stock comes from Scandinavia, we envisage there being an adjustment period during the early part of 2021 when we will be getting used to importing in a different way than we have become accustomed to. During this time, we expect our lead times to be longer than they have been in the past for any pre order and back order goods made by our customers. We can only apologise for this in advance and will keep you updated as best we can during this period and we welcome your patience and understanding during this time. Please be assured we will do our best to deliver your goods as quickly as possible until such a time as things have levelled off and become the new normal for trade between us and our lovely EU partners.

We endeavour to be as eco friendly as possible. We pack your order in used or recycled cardboard boxes and fill the gaps with recyclable paper and re use any filling we have available. So you can either re-use the packaging yourself, or put it in the recycling bin.

We are fully UK based company and warehouse, so any returns are easy to make. 

The majority of standard deliveries are by Royal Mail (tracked on delivery or attempted delivery service) or DPD fully tracked service.

 

Free Delivery on all accessory orders over £60, UK only.

Excludes large rug and furniture deliveries.

 

Standard Delivery

Usually 2-4 working days UK - £4.95, available for all UK postcodes.

Our shop is closed on Mondays so any weekend orders, including EXPRESS orders, will be shipped on Tuesdays.

Saturday Delivery

UK Mainland only - £12. Orders must be made by 12pm Friday, excluding Bank Holidays when orders must be by 12pm Thursday.

In Store Pick Up - Click & Collect from 4 High Street, Falmouth. TR11 2AB

Orders made for click & collect can usually be picked up same day if in stock, or next day if ordering after our store is closed. If your order is for any non stock items, we will contact you when your order is ready to collect.

Express Delivery

UK Mainland only - £8.00. 1-2 working days if ordered before 12pm.

EXPRESS orders placed after 12pm on a Friday and over the weekend, will be dispatched on Tuesday for delivery in 1-2 days.

Excludes - (Northern Ireland-BT, Channel Islands-JE,GY, Isle of Man-IM, Scottish Highlands and Islands, Scilly Isles-TR) Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

 

Large Rug Delivery

UK Mainland only - £8

 

Furniture

 

Small Furniture

£8. UK Mainland only, please contact for a quote for any of the following postcodes- 

Large Furniture

£30. UK Mainland only, please contact for a quote for any of the following postcodes

(Northern Ireland-BT, Channel Islands-JE,GY, Isle of Man-IM, Scottish Highlands and Islands, Scilly Isles-TR)
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

All furniture deliveries are a doorstep service only and will normally be driver only so someone must be available at the delivery address to assist.

Furniture deliveries are signed for services. We will arrange with you the day your order will be delivered. If then there is no one to receive your order, a redelivery charge will be made, this being the full redelivery cost.

 

Republic of Ireland Deliveries

£15

 

European Deliveries

These prices vary per country and are calculated at the checkout for your location. 

Since Brexit, we do not charge VAT on EU purchases but you will be expected to pay your local taxes before you receive your goods from the local courier partner we send your order with.

We will ship WORLDWIDE,so if you live outside Europe please contact us on, enquiries@cloudberryliving.co.uk, with your address, country and full order details and we will supply you with a quote.N.B.These deliveries will sometimes incur an import duty that will vary from each country and are not the responsibility of Cloudberry Living to pay.